Conspiracy Theorists criticize this call, claiming either that it was performed by an actor or that Betty Ong made it under force and was told to lie. They point to her at first naming the wrong flight number as evidence as well as the calm, overly observant way which she gives details. Conspiracy theorists also wonder how something like mace could be sprayed in first class (as this call indicates and official story accepts) with enough density to deter the attendants from checking on the cockpit and yet not spread to the passengers in coach. It has also been questioned whether it was possible to make cell phone calls from altitude in 2001.
Believers in the official story question how the 232 passengers of Flights 11, 175, 93, and 77 could all disappear without a trace, and argue that the number of conspirators involved to either coerce a large number of these passengers, including Betty Ong, to make phone calls to loved ones and lie to them or fake all of these same calls makes this particular scenario implausible. Believers in the official story also believe that most calls were made not from cell phones but from credit card operated seat back phones located on most planes at that time.
The first 4 minutes of actual phone conversation followed by the last part as recorded on another: